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At Eqclusive, we believe in clarity, fairness and transparency.

Shipping charges are calculated automatically at checkout based on the delivery destination, parcel size, parcel weight and the courier services available for your order.

From time to time, automated checkout systems or courier integrations may generate a shipping rate that appears unusually high or disproportionate to the order value. If this happens, we ask that you do not place the order immediately.

Instead, please contact us at kontakt@eqclusive.pl with a screenshot of your cart, together with your full name, delivery address, email address and phone number. We will review the shipment manually and, where possible, prepare a custom checkout with a more accurate shipping rate.

Whilst we aim to keep delivery charges as clear and consistent as possible, certain parcels may be subject to an additional shipping charge where this is necessary due to parcel size, parcel weight, remote delivery location, specialist courier handling requirements, or other factors not accurately reflected at checkout.

If any additional payment is required, we will contact you before dispatch. Should you choose not to proceed, the order may be cancelled and refunded prior to shipment.

For full details, please refer to our Shipping & Delivery page.

Terms and Conditions

Payments

We do not store full payment card details on our systems.

All payments are processed securely through authorised third-party payment providers. Customer information is only shared where necessary to process payment, fulfil and deliver your order, provide customer service, or where disclosure is required by law.

For further information on how your personal data is handled, please refer to our Privacy Policy.

For information relating to shipping, returns and exchanges, please refer to the relevant sections of our website.

Discounts and Promotional Codes

Only one discount code or promotional code may be used per order, unless expressly stated otherwise.

Discount codes are valid for online orders only and are subject to stock availability.

Discount codes and promotional offers may not be used in conjunction with any other offer, voucher, promotion or discount unless expressly stated otherwise.

Promotional codes apply only to selected products and may be withdrawn, amended or discontinued at any time without notice.

Eqclusive reserves the right to refuse, cancel or decline the use of any promotional code where it believes the code is invalid, has been used incorrectly, or is being used in breach of these Terms and Conditions.

In the event of a return, any refund will be issued based on the amount actually paid for the item at the time of purchase, including any discount applied. Refunds will not be issued based on the recommended retail price.

If only part of an order is returned, the refund will reflect the value of the returned item or items as purchased, with any applicable discount apportioned accordingly.

Discounts or promotional pricing applied to the original order cannot be guaranteed on replacement items. If the same promotion is still valid at the time of replacement or re-order, a new order must be placed using the relevant code.

General

Eqclusive reserves the right to amend these Terms and Conditions at any time without prior notice.

The version of the Terms and Conditions in force at the time an order is placed will apply to that order.